Website Refund Policy

At Deniz Corporate Entertainment Ltd., trading as London Concierge Services, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be granted for services provided through our website. We are committed to maintaining transparency and delivering a professional and reassuring experience to all our clients.

General Refund Eligibility

Our policy is designed to clarify situations that may warrant a refund. Refunds may be considered under the following circumstances:

  • Service Not Delivered: If a booked service is not delivered as per the agreement and no alternative arrangements can be made, a full refund may be issued.
  • Cancellation by Us: In rare instances where we must cancel a service due to unforeseen circumstances, such as safety concerns or force majeure events, we offer a full refund or reschedule the service at no additional cost.
  • Service Quality Issues: If both parties agree that the service was unsatisfactory for the client and the client can provide evidence to support this, appropriate measures will be taken to address the issue. These measures may include a full or partial refund, additional corrective services, or other mutually agreed-upon remedies. The client’s documentation or evidence of dissatisfaction will be used to evaluate the situation and determine a fair resolution.

Exceptions to Refunds

Certain conditions where refunds may not be granted include, but are not limited to:

  • Client Cancellations: Refunds for client-initiated cancellations are subject to the terms outlined in the cancellation policy. Depending on the notice given, partial charges may apply.
  • Satisfaction Subjectivity: Satisfaction is subjective, and while we strive to meet expectations, variations in perceived service quality may not necessarily justify a refund.
  • Complimentary or Promotional Services: Services offered as a free add-on or part of a promotion may not qualify for refunds.

How to Request a Refund

If you believe you are eligible for a refund based on the criteria listed, please follow the procedure below:

  1. Contact Us: To initiate a refund request, contact us within 14 days of the service date via phone at +44737 8549 740.
  2. Provide Details: Be prepared to provide your service reference number, a detailed issue description, and any supporting documentation.
  3. Review Process: Our team will review your request in detail and may contact you for additional information or clarification.
  4. Outcome Notification: We will notify you within 14 business days of the outcome. If a refund is approved, processing time may vary based on payment method and bank policies.

Refunds for Online Purchases

For any online purchases made through our website, the following terms apply:

  • Digital Products: Refunds for digital products are generally only available if a defect is proven.
  • Gift Cards and Vouchers: These items are non-refundable and non-transferable once purchased.

Payment Methods and Refund Process

Refunds will be processed using the original payment method. We will collaborate with financial institutions as necessary, noting that bank processing times are beyond our control. If applicable, any associated transaction fees may be deducted.

Policy Amendments

Deniz Corporate Entertainment Ltd. reserves the right to amend this Refund Policy without prior notice. Any changes will be directly communicated to clients via our website and, where applicable. We encourage clients to review our policy regularly to remain informed.

Contact Information

For further assistance, inquiries, or to submit a refund request, please contact us at:

Your satisfaction is important to us, and we are committed to resolving any issues with integrity and professionalism, ensuring a smooth and satisfactory experience with London Concierge Services.